Welcome to Blackwave Band Store!

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Customer Service

  • Shipping & Delivery

    We send all our items through Australia post and offer 2 options, which are Registered Post or Express Post. These both have tracking numbers so you are guaranteed delivery. 

    1 to 3 T-shirts Registered is $7.20 (Registered 500g Post  Satchel is the safest and most reliable way of postage)

    4 to 7 T-shirts will cost $13 (For 3kg Registered Satchel)

    All Postage cost is in Australian Dollars and comes with Tracking Numbers which we provide after we confirm and send off the item. Registered Postage is Impossible to Loose and comes with  a money back guarantee) Expect delivery within 2 - 3 business Days unless you live outside Australia Posts delivery location. You can double check at https://auspost.com.au/parcels-mail/delivery-times.html?ilink=tools-closed-deliv-times

 
 
  • Privacy & Security

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  • Returns & Replacements

    Our return policy is very flexible, we only want to keep our customers as happy as possible.

    We will accept any returns as long as they are in the same condition as it was sent for up to 30 days. If their is a good reason, we may even extend that time even longer.


    ---Want to Exchange the size?

    Of coarse we will exchange any size you would like. Please just send it to John. S at 10 Samuel st, Ryde, N.S.W, 2112 with a note just saying your name and what size you would like with a prepaid satchel for it to be sent back.


    ---My Item has a Fault on it?

    This is very rare occurance, since we check all our items before they're packaged and sent away but if the item does have a fault when received, we will of coarse exchange the item for a new one and pay for the postage to us as well as the postage back, however due to a few occurances we had with these claims in the past, we would like to mention that we have a highly trained team of staff that has been in the retail industry for well over a decade and know everything their is to know about these products and materials. So only genuine claims will be accepted. Thank you

  • Ordering

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  • Payment, Pricing & Promotions

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  • Viewing Orders

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  • Payment, Pricing & Promotions

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